Principle Choice Solutions LLC Customer Service Representative – May 2026 Start – Inbound Only: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative, specifically for an inbound call center. This role is focused on assisting customers, particularly Veterans, through incoming calls.

This position is located in Tucson, Arizona. It is important to note that the job is full-time and requires working in a call center environment.

The main responsibilities of this role include answering incoming calls and assisting customers with their questions. Additionally, the representative will document call details, solve problems, and build positive relationships with a variety of people.

The working hours for this position will fall between 10 AM and 9 PM Central Standard Time. This set schedule allows for consistent working hours, although there may be a requirement to stay beyond the scheduled shift to ensure all calls in the queue are resolved.

The company offers a competitive pay rate of $17.20 per hour, with an additional $4.77 per hour for health and wellness, totaling $21.97. Other benefits include comprehensive health, dental, and vision coverage, paid time off, paid sick time, paid holidays, a 401(k) with employer matching, and tuition assistance.

To qualify for this position, candidates must have a high school diploma or GED. Additionally, great communication skills, a desire to help others, attention to detail, and the ability to work well in a team are essential.

While not mandatory, having at least one year of call center experience is preferred for this role. This experience can be beneficial in effectively handling customer inquiries and providing excellent service.

Candidates must provide two forms of valid identification, with one being a REAL ID or U.S. passport. Additionally, applicants must be U.S. citizens, as work sponsorship is not available.

The company provides paid training for all new hires, ensuring they are well-prepared for their roles. All necessary equipment is also provided, along with opportunities for advancement within the company.