R1 RCM Customer Service Representative – Mid Shift Patient Registration: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative, specifically for the Mid Shift Patient Registration. This role involves assisting patients as they check into the hospital.

This position is located in Elwood, Indiana. It is part of a healthcare environment where you will interact with patients directly.

This role is offered as a full-time employment position. This means that you will be expected to work a set number of hours each week, contributing to the patient registration process.

The main responsibilities include helping patients check into the hospital and answering their questions during the registration process. You will need to collect information accurately and quickly while also addressing patients’ fears, concerns, and questions with compassion.

To thrive in this job, you need to be a confident multi-tasker who can quickly learn new technologies. Additionally, you should be able to type efficiently and manage phone calls while inputting patient information.

No, previous experience or knowledge in healthcare is not required for this position. The company will provide training to teach you everything you need to know to succeed in this role.

You must be up to date on all vaccinations, pass a drug test, and successfully complete a background check prior to being hired. These requirements are in place to ensure a safe working environment in a hospital setting.

You will be working in a busy hospital or lab environment, which may involve seeing illness and injuries. This fast-paced setting requires you to be comfortable working across multiple screens and handling interruptions from clinicians.

You will provide support to patients who may be very ill or worried by helping them navigate the registration process. Your role is not just about collecting information, but also about listening to patients and addressing their concerns with empathy.