Reynolds and Reynolds Entry Level Customer Success Specialist: Job Overview, Location, and Employment Details

The job title for this position is Entry Level Customer Success Specialist. This role focuses on providing high-level customer support to automotive dealerships.

This position is located in Fort Worth, Texas. The role involves supporting dealerships in a defined area around this location.

The salary range for this position is between $54,000 and $58,000 per year. This compensation reflects the entry-level nature of the role within the customer success field.

The primary responsibilities of the Customer Success Specialist include providing excellent support for products to approximately 30-50 automotive dealerships. This role involves functioning as a consultant to ensure customers are utilizing the software they purchased to its full potential.

Paid training is provided for this position, which includes an intensive training program. The training consists of classroom instruction at the company’s offices in Houston, Texas, and Dayton, Ohio, along with online courses that cover in-depth product training and automotive industry knowledge.

The educational requirement for this position is a Bachelor’s Degree or equivalent experience. This requirement ensures that candidates have a foundational level of knowledge suitable for the role.

Necessary skills for success in this role include strong written and verbal communication skills, excellent customer service abilities, and good organizational skills. Additionally, the ability to build strong customer relationships and effective time management skills are also important.

The travel requirements for this position include the ability to travel with overnight hotel stays, up to 50% during the training period, which lasts approximately six months. After the training period, the travel requirement reduces to about 30% of the month.

The company offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a health savings account. Additionally, there is a 401(k) plan with up to 6% matching and a company car for business use.