Robinson Pharma, Inc. Customer Service Assistant (Santa Ana, CA): Job Overview, Location, and Employment Details

The job title for this position is Customer Service Assistant. This role is designed to support the Customer Service Executive by performing various tasks and general duties.

This position is located in Santa Ana, California. It is important to note that the job is based at Robinson Pharma, Inc.

The salary range for the Customer Service Assistant position is between $23 and $26 per hour. This compensation reflects the responsibilities and skills required for the role.

The primary responsibilities of the Customer Service Assistant include providing exceptional customer service regarding orders, quotes, product pricing, and availability inquiries. Additionally, the assistant will manage orders, ensuring they are selected, packaged, loaded, and dispatched safely and efficiently.

The qualifications required for this position include a high school diploma or GED, along with an equivalent combination of education and experience. Additionally, having 1-3 years of customer service work experience is considered a plus.

Necessary skills for the Customer Service Assistant role include intermediate computer skills, particularly proficiency in MS Office applications such as Excel, PowerPoint, Word, and Outlook. The candidate should also possess excellent written and verbal communication skills, as well as the ability to think independently and take constructive action.

The Customer Service Assistant should expect to work in a fast-paced environment. This role requires the ability to adapt and manage multiple tasks efficiently.

Bilingualism is not a strict requirement but is considered a plus for this position. Specifically, the ability to converse in Vietnamese alongside English can enhance communication with a broader customer base.

The employment type for the Customer Service Assistant position is full-time. This indicates a commitment to a standard work schedule that meets the company’s operational needs.