Sendik’s Food Market Customer Service Manager: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Manager. This role is integral to maintaining the high standards of service at Sendik’s Food Market.

This position is located in Hartland, Wisconsin. Hartland is one of the communities served by Sendik’s Food Markets, which operates 17 store locations across Southeastern Wisconsin.

The main responsibilities of the Customer Service Manager include overseeing office tasks, managing associates, and ensuring customer satisfaction. Additionally, this role involves maintaining standards for customer service and meeting departmental goals and metrics.

This position offers full-time employment. The role is designed for individuals who are passionate about service and are looking for a career that allows for genuine growth.

Sendik’s Food Market values qualities such as accountability, strong team management skills, and hands-on involvement. Employees are expected to model and promote the company’s culture by providing exceptional service to customers.

The year 2026 marks the centennial anniversary of Sendik’s Food Market, celebrating a century of excellence in service. This milestone reflects the company’s long-standing tradition of providing high-quality products and services to the community.

Sendik’s Food Market approaches customer service by treating every customer like a beloved family member or friend. The company emphasizes engaging with customers and following the 10/4 rule, which involves acknowledging customers within 10 feet and greeting them within 4 seconds.

The company culture at Sendik’s Food Market blends the warmth of a local grocer with the energy of a fast-paced retail environment. Employees are empowered to become experts in their roles, contributing to an award-winning customer experience.

The Customer Service Manager is expected to demonstrate hands-on involvement both on the sales floor and with the team. This includes actively participating in daily operations and fostering a collaborative environment among associates.