Sendik’s Food Market Customer Service Manager: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Manager. This role is essential in promoting Sendik’s culture and ensuring a high standard of customer service.

This position is located in Hartland, Wisconsin. Hartland is part of the Southeastern Wisconsin area where Sendik’s operates multiple store locations.

This role offers full-time employment. The position is designed for individuals looking to commit to a career with Sendik’s Food Markets.

The main responsibilities of the Customer Service Manager include overseeing office tasks, managing associates, and ensuring customer satisfaction. Additionally, the manager is tasked with meeting departmental goals and metrics consistently.

The Customer Service Manager is expected to demonstrate accountability and strong team management skills. This role requires hands-on involvement both on the sales floor and with the team to foster a positive work environment.

Sendik’s Food Markets emphasizes the value of treating every customer like a beloved family member or friend. They encourage engaging with every customer and adhering to the 10/4 rule, which involves acknowledging customers within 10 feet and greeting them within 4 feet.

The year 2026 marks Sendik’s Food Markets’ Centennial Anniversary, celebrating a century of excellence in the grocery industry. This milestone reflects the company’s long-standing tradition of providing high-quality service and products.

Sendik’s Food Markets aims to create an environment that blends the warmth of a local grocer with the energy of a fast-paced retail setting. They empower associates to become experts and contribute to an award-winning customer experience.