TEKsystems Customer Service-Worksite Representative: Job Overview, Location, and Employment Details

The job title for this position is Customer Service-Worksite Representative. This role focuses on providing customer service support in a fast-paced environment.

This position is located in Phoenix, Arizona. It is important to note that the role involves both on-site training and a hybrid work schedule.

The salary range for this job is between $19 and $21 per hour. Additionally, there is a bill rate associated with the position, which is set at $33.59.

The employment type for this role is contractor. This indicates that the position may be temporary with the potential for permanent placement.

The training schedule for this position consists of 7 to 8 weeks of on-site training, during which the representative will work 40 hours per week. After training, the schedule will transition to a hybrid model of three days in the office and two days remote.

The hours of operation for this role are from 7:30 AM to 6:00 PM Central Time. This means that the representative will need to be available during these hours to assist customers.

The primary responsibilities of the Worksite Representative include addressing customer service concerns, providing information about insurance products, and handling specific call types. Additionally, they will assist with technical troubleshooting and ensure a positive customer experience.

The interview process for this position may involve two interviews. The first interview will be conducted virtually, while the second interview will take place on-site.

The Worksite Representative is expected to consistently meet or exceed departmental standards related to quality, average handle time, and other key performance indicators. This includes effectively managing call handling and after-call work.

Combined Insurance is a company under Chubb, with a tradition of success in the insurance industry spanning over 100 years. The company prides itself on its team of hard-working and talented professionals.