TEKsystems Healthcare Customer Service Representative: Job Overview, Location, and Employment Details

The job title for this position is Healthcare Customer Service Representative. This role involves providing customer service support specifically for a healthcare client.

This position is located in Port Chester, New York, although the work will take place on-site at a newly furnished office in White Plains, New York. The office environment is designed to be comfortable for employees.

This is a full-time employment opportunity that is classified as Contract to Hire. This means that the position may transition to a permanent role after a specified period.

The primary responsibilities of this role include fielding calls from clients and customers regarding pension plans, healthcare plans, and financial information. The representative is expected to handle a high volume of calls, receiving between 70 to 100 calls per day while entering customer and conversation information into a database.

Candidates are required to have 1 to 3 years of call center experience, particularly in high call volume environments. Additionally, flexibility to work an 11 am to 8 pm shift and Saturdays if requested is necessary.

The working hours for this position typically consist of a 40-hour work week from Monday to Friday. The shifts can start at either 8:00 am to 4:30 pm or 9:00 am to 5:30 pm, but candidates must also be prepared to pivot to an 11 am to 8 pm shift after training.

The pay rate for this position ranges from $18.00 to $21.00 per hour, with the recent increase bringing it to $21.00 per hour. This competitive pay reflects the entry-level nature of the role within a leading healthcare organization.

If eligible, the benefits for this temporary role may include medical, dental, and vision insurance, as well as critical illness, accident, and hospital coverage. Additionally, there is a 401(k) retirement plan available with both pre-tax and Roth post-tax contributions.

The work environment is described as fast-paced and results-driven, but it operates in a more laid-back fashion compared to other call centers. This balance aims to create a supportive atmosphere for employees while maintaining productivity.