The Home Depot Customer Service/Sales: Job Overview, Location, and Employment Details

The job title for this position is Customer Service/Sales Associate. This role involves providing fast and friendly service to customers while actively assessing their needs.

This position is located in Hazlet, New Jersey. It is a full-time role at The Home Depot.

Customer Service/Sales associates are responsible for providing assistance to customers by actively seeking out their needs. They learn about products using company tools, greet customers, qualify their needs, recommend products, and close sales in their department.

Associates in this role must provide a safe working and shopping environment by following all safety policies and standards. They are required to complete specified safety training, correct hazards and unsafe conditions immediately, or report them to the Manager on Duty.

Customer Service/Sales associates may work in various store departments, which can include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. They are expected to handle basics in adjacent departments as well.

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Each type focuses on different aspects of customer interaction and sales.

The Home Depot offers a variety of benefits to Customer Service/Sales associates, including health care benefits, a 401K plan, an Employee Stock Purchase Plan (ESPP), paid time off, and a success sharing bonus. For a complete list of benefits, associates can visit The Home Depot’s careers website.

Customer Service/Sales associates work in cooperation with their Department Supervisor and other associates within their department. They also collaborate with associates from other departments to ensure a seamless customer experience.