The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales at The Home Depot. This role focuses on delivering exceptional service to professional customers, including contractors and property owners.

This position is located in Bethlehem, Pennsylvania. It is a full-time role within The Home Depot.

The primary responsibilities of the Pro Customer Service/Sales Team include supporting every stage of the Pro customer journey. This involves efficient order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions.

The Pro Customer Service/Sales Team drives sales by proactively leveraging product knowledge and loyalty programs. Team members are also expected to meet monthly sales goals and other metrics to enhance sales performance in the store.

Pro Customer Service/Sales Team members are expected to build and maintain professional relationships with Pro customers. This includes understanding their unique project needs and providing outstanding service tailored to those needs.

Collaboration is essential in this position, as team members work together to maintain a clean, organized, and safe environment. They also collaborate to resolve delivery issues and communicate the advantages of Home Depot over competitors.

Bilingual communication skills may be preferred at certain locations for this position. The specific language required will vary based on customer needs.

Some specific tasks performed by Pro Customer Service/Sales Team members include assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge. These tasks are aimed at ensuring the success of every Pro customer’s project.