The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales. This position is focused on delivering exceptional service to professional customers, including contractors and commercial clients.

This position is located in Yonkers, New York. It is part of The Home Depot’s efforts to support professional customers in that area.

The employment type for this role is full-time. This indicates that the position requires a significant commitment of hours each week.

The primary responsibilities of the Pro Customer Service/Sales Team include delivering exceptional experiences for professional customers and supporting every stage of the Pro customer journey. This involves efficient order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions.

Team members contribute to sales goals by proactively driving sales through product knowledge and tailored recommendations. They are expected to meet monthly sales goals and other metrics to ensure the store’s success.

Important skills for this position include the ability to build and maintain professional relationships with Pro customers. Additionally, team members should have strong product knowledge and the capability to communicate effectively about Home Depot’s advantages over competitors.

Collaboration in this role involves team members working together to maintain a clean, organized, and safe environment. It also includes resolving delivery issues and supporting each other to uphold the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations for this position. The specific language requirements will vary based on customer needs.

The Pro Customer Service/Sales Team serves a variety of professional customers, including contractors, property owners, and commercial clients. This diverse customer base requires tailored service to meet unique project needs.