The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales at The Home Depot. This position focuses on providing exceptional service to professional customers, including contractors and commercial clients.

This position is located in Bethlehem, Pennsylvania. It is a full-time role within The Home Depot’s Pro Customer Service/Sales Team.

The primary responsibilities of this role include delivering an exceptional experience for professional customers, supporting their journey from order fulfillment to tailored delivery solutions. Team members are also expected to build and maintain professional relationships, drive sales through product knowledge, and provide outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics. This focus on sales is crucial for driving overall sales performance in the store.

Team members may assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge. These tasks are essential to ensure that every Pro customer’s project is successful.

Collaboration is key in this position, as team members work together to maintain a clean, organized, and safe environment. They also resolve delivery issues and communicate Home Depot’s advantages over competitors.

Bilingual communication skills may be preferred at certain locations, depending on customer needs. The specific language required can vary based on the customer demographic in that area.

Team members are expected to uphold the highest standards of customer service and safety. This commitment is essential for supporting store goals and ensuring a positive experience for Pro customers.