The Infinova Team CSR – Customer Service Rep ENTRY LEVEL: Job Overview, Location, and Employment Details

The job title for this position is Customer Service and Sales Representative, specifically at the entry level. This role is designed for individuals who are eager to provide exceptional service and support to customers.

This position is located in New Jersey, specifically in Passaic, NJ 07055. The job requires in-person attendance, meaning you will need to commute to the office.

The salary range for this Customer Service Representative position is between $45,000 and $55,000 per year. This compensation reflects the full-time nature of the employment.

The primary duties of this role include responding to customer inquiries in person, providing accurate information about products and services, and handling customer complaints with empathy. Additionally, you will maintain detailed records of customer interactions and analyze feedback to identify areas for improvement.

The position requires proven experience in a customer service or support role, preferably in a call center environment. Strong verbal communication skills in English are essential, and multilingual abilities are considered a plus.

Important skills for candidates include the ability to analyze information quickly and provide appropriate solutions to customers. Strong organizational skills, attention to detail, a positive attitude, and patience are also crucial for success in this position.

Candidates can expect a fast-paced work environment where they will be the first point of contact for customers. This role is ideal for individuals who enjoy helping others and thrive in dynamic settings.

The position offers professional development assistance as a benefit. This support can help employees enhance their skills and advance their careers within the company.

The employment type for this position is full-time. This indicates that the role will require a commitment to a standard work schedule with the possibility of various shifts as needed.