TOCA Football Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Associate at TOCA Football. This role focuses on creating exceptional experiences for guests at the facility.

This position is located in Keller, Texas. Keller is a city that provides a community atmosphere for both guests and employees.

This role is offered as a part-time employment opportunity. The part-time nature of the job allows for flexible scheduling, which can accommodate various personal commitments.

The main responsibilities of the Customer Service Associate include creating outstanding guest experiences and ensuring the facility runs smoothly. This involves greeting guests warmly, maintaining high energy levels, and being the go-to person for any inquiries or assistance.

TOCA values individuals who are committed to playing hard, caring deeply, growing together, striving for excellence, and creating awesome experiences. These qualities are essential for fostering a positive environment for both guests and team members.

Employees at TOCA enjoy a variety of perks and benefits, including competitive pay and on-demand pay options. Additional benefits include flexible scheduling, career growth opportunities, an employee assistance program, and discounts on food and beverages.

Candidates applying for this position are expected to work evenings and weekends. This schedule is designed to align with the busy times when guests are most likely to visit the facility.

The overall mission of TOCA is to create an environment that serves as a ‘third home’ for guests, where they can learn, live, and play. TOCA aims to provide joy and fulfillment through sports, regardless of the guests’ backgrounds or skill levels.

The Customer Service Associate reports to the General Manager. This reporting structure helps ensure that the associate receives guidance and support in their role.