Walgreens Pharmacy Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Pharmacy Customer Service Associate. This role is focused on providing customer service in a pharmacy setting.

This position is located in Woodway, Texas. It is important to note that the job is offered by Walgreens.

This role is offered as a full-time employment position. Full-time positions typically require a commitment to a set number of hours each week.

The main responsibilities of a Pharmacy Customer Service Associate include delivering a distinctive customer experience and assisting the pharmacist under direct supervision. This involves using pharmacy systems to obtain patient and drug information, as well as processing prescriptions.

The Pharmacy Customer Service Associate engages with customers by greeting them and offering assistance with products and services. Additionally, the associate resolves customer issues and answers questions to ensure a positive customer experience.

The role emphasizes modeling and sharing customer service best practices with team members. This includes interpersonal habits such as greeting customers, maintaining eye contact, and exhibiting courtesy, as well as proactive service traits like identifying customer needs and ensuring satisfaction.

Operational tasks for this position include registering customer purchases on the assigned cash register and processing various transactions such as voids, returns, and exchanges. The associate is also responsible for keeping counters and shelves clean, taking inventory, and maintaining records as needed.

The Pharmacy Customer Service Associate may perform duties assigned by the Pharmacy Manager or Staff Pharmacist, which include entering patient and drug information into pharmacy systems. The associate also assists in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs while verifying that the medicine is correct and checking for possible interactions.