Walgreens Pharmacy Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Pharmacy Customer Service Associate. This role involves providing customer service in a pharmacy setting, specifically at Walgreens.

This position is located in Villa Park, Illinois, United States. It is important to note that this location is part of a Walgreens store.

This role is offered as a part-time employment opportunity. This means that the employee will work fewer hours than a full-time employee, allowing for flexibility.

The primary responsibilities include delivering a distinctive customer experience and assisting the pharmacist under direct supervision. This involves using pharmacy systems to obtain patient and drug information, as well as processing prescriptions.

The Pharmacy Customer Service Associate engages with customers by greeting them and offering assistance with products and services. Additionally, they resolve customer issues and answer questions to ensure a positive experience.

The position emphasizes modeling and sharing customer service best practices with team members. This includes interpersonal habits such as greeting customers, maintaining eye contact, and providing courteous service.

Operational tasks include registering customer purchases on the cash register and processing transactions such as voids, returns, and exchanges. The associate is also responsible for keeping counters and shelves clean, taking inventory, and maintaining records.

Specific duties assigned by the Pharmacy Manager or Staff Pharmacist include entering patient and drug information into pharmacy systems and filling prescriptions. This involves retrieving, counting, and pouring pharmaceutical drugs while verifying the accuracy of the medication.

Important skills for this position include the ability to provide courteous and efficient service to customers. Additionally, the associate should be able to recommend items for sale and assist customers in locating products within the store.