Walgreens Pharmacy Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Pharmacy Customer Service Associate. This role involves providing customer service in a pharmacy setting.

This position is located in Conroe, Texas. It is important to note that the job is situated within a Walgreens store.

The salary range for this job is between $16 and $18 per hour. This compensation reflects the part-time nature of the employment.

This position is offered as part-time employment. This means that the employee will work fewer hours than a full-time employee.

The primary responsibilities include delivering a distinctive customer experience and assisting the pharmacist under direct supervision. This includes using pharmacy systems to obtain patient and drug information and processing prescriptions.

The Pharmacy Customer Service Associate engages with customers by greeting them and offering assistance with products and services. They also resolve customer issues and answer questions to ensure a positive customer experience.

At the cash register, the associate will register sales, provide courteous and efficient checkout service, and handle cash transactions. They will also process voids, returns, rain checks, refunds, and exchanges as needed.

The associate is expected to model and share customer service best practices with team members. This includes demonstrating interpersonal habits such as greeting customers, maintaining eye contact, and being courteous.

Operational duties include keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. Additionally, the associate will check in and price merchandise as required by the store manager or shift leader.

Additional duties assigned by the Pharmacy Manager or Staff Pharmacist may include entering patient and drug information into pharmacy systems and filling prescriptions. The associate will also verify that the medicine is correct and check for possible interactions.