Commonwealth Lodging Management Bartender- The Sitio: Job Overview, Location, and Employment Details

The primary role of the bartender at The Sitio is to serve drinks to guests while maintaining proper uniform and a nametag. The bartender is also responsible for providing excellent guest service, including greeting guests, taking their orders, and resolving any complaints to ensure guest satisfaction.

The bartender is expected to always maintain positive guest relations and keep guest confidentiality. They greet guests, take their food and beverage orders, and work to resolve any complaints that may arise during their service to ensure guests have a positive experience.

The bartender must maintain knowledge of all hotel features and services, including hours of operation, special packages, promotions, daily house count, expected arrivals and departures, and scheduled group activities. This helps them provide accurate information and enhance guest experience.

The bartender must have complete knowledge of and strictly abide by state liquor regulations, especially those prohibiting service to minors, intoxicated persons, and drunk driving. They are responsible for ensuring responsible alcohol service in accordance with legal requirements.

The bartender is responsible for preparing all drink orders according to outlet recipes, ensuring consistency and quality. They also need to maintain knowledge of the characteristics and descriptions of wines, champagne by the glass, and major wines on the wine list.

The bartender assists with weekly, monthly, and quarterly inventories to ensure proper stock levels. They also prepare consumption reports, complete bottle transfer slips, and document designated items on spill sheets accurately and legibly.

The bartender must maintain complete knowledge of all menu items, liquor brands, beers, and nonalcoholic selections available in the outlet. They should also know the characteristics and preparation methods of each drink, including garnishes and the appropriate glassware.

The bartender is responsible for monitoring and maintaining cleanliness, sanitation, and organization of their assigned work areas. They must also use all chemicals in accordance with OSHA regulations and hotel requirements to ensure safety.

The bartender needs to be familiar with table, seat, and station numbers, room capacity, hours of operation, menus, price range, and dress code of the outlet. This knowledge helps them serve guests efficiently and adhere to hotel standards.

The bartender obtains the method of payment from guests, whether by credit card or cash, and is responsible for maintaining and securing the payment to ensure proper transaction handling and security.