Confidential Server, Restaurant: Job Overview, Location, and Employment Details

The job title is Server in a restaurant setting, which involves providing food and beverage service to guests. This role is typically found in a hotel or restaurant environment, such as the Courtyard by Marriott Jacksonville Flagler Center.

This position is located in Jacksonville, Florida, at the Courtyard by Marriott Jacksonville Flagler Center.

The hotel emphasizes cleanliness and friendliness as the main standards for its staff. These standards aim to ensure that guests experience a well-organized, safe, and welcoming environment.

Key duties related to guest relations include greeting guests happily upon their arrival and throughout their stay with a smile. Staff are also encouraged to use guests’ names whenever possible to make them feel properly welcomed.

All team members work together to contribute to high guest satisfaction scores by providing excellent service and handling challenging situations with hospitality and a sense of urgency.

Staff are expected to keep all areas, both front and back of the house, clean and well-organized. Everyone may also be asked to pitch in to clean guest rooms and public spaces as needed to maintain a safe and tidy environment.

All team members must wear a clean, approved uniform and be well-groomed according to the Team Member Handbook. They are also required to wear a nametag and maintain a friendly, smiling demeanor at all times.

Effective communication is emphasized as a key aspect of teamwork, ensuring smooth operations and proper shift handovers through accurate and timely reports.

Understanding relevant technology for each role is important, as it helps staff perform their duties efficiently and provide better service to guests.

The overall goal is to provide guests with a clean, friendly, and safe environment where they feel welcomed and satisfied with their experience. Staff are expected to contribute to this goal through excellent service, cleanliness, and teamwork.