Feast Enterprises Denny’s – SERVER: Job Overview, Location, and Employment Details

The main responsibility of the Server at Denny’s is to greet, seat, and serve guests in a friendly and courteous manner. They are also responsible for taking and delivering orders, suggesting menu items, receiving payments, and assisting other service staff to ensure guest satisfaction.

The Server contributes to guest satisfaction by responding to and addressing guest concerns promptly and courteously. They also assist with seating guests, attend to them throughout their dining experience, and ensure timely delivery of food and beverages.

The Server must demonstrate a sense of urgency when serving guests, greet guests immediately upon arrival, and acknowledge them at departure. They should also assist with seating, suggestively sell menu items, and ensure all service standards are met.

The Server accurately enters orders into the point of sale system, prepares beverage orders along with some appetizers, salads, and desserts, and checks that prepared orders are complete and well-presented before delivery.

The Server demonstrates safe cash handling procedures in accordance with company policy and accurately completes transactions involving cash, credit cards, and discounts. They ensure all transactions are processed correctly and efficiently.

The Server maintains cleanliness and organization by promptly pre-bussing tables, clearing, cleaning, and presetting tables after guests leave, and keeping the dining room and service area tidy throughout their shift.

The Server completes all required side-work, which includes various tasks necessary for smooth operation, and willingly assists other team members without being asked to support overall service quality.

The Server demonstrates strong product and menu knowledge to effectively suggest items and answer guest questions, and they are familiar with station and floor breakdowns to manage their service area efficiently.

The Server addresses guest complaints and requests promptly and courteously, ensuring the guest feels valued and satisfied, and they notify the supervisor of any issues that require further attention.

The Server assists with to-go orders by ensuring they are prepared accurately and efficiently, and they use proper telephone etiquette when communicating with guests or takeout customers to maintain professionalism.