Grand Army Counter Server: Job Overview, Location, and Employment Details

The job title for this position is Counter Server, which indicates a role focused on customer service and food delivery in a casual dining setting. This role involves interacting with guests and managing various service tasks.

This position is located in Brooklyn, New York, specifically at Grand Army South in the Greenpoint area. The location is part of Threes Brewery, which hosts the restaurant.

The main responsibilities include taking orders and answering guests’ questions, running food from the kitchen to tables, and communicating dietary requirements or restrictions to the kitchen staff. Additionally, the role involves handling cash and credit card transactions responsibly.

Applicants should be reliable, personable, and detail-oriented, with the ability to work efficiently in a fast-paced environment. Being warm, team-oriented, and able to maintain a calm demeanor at all times are also important qualities.

Team members are expected to adhere to the schedule set by ownership, arrive on time with a neat appearance, and stay organized by taking notes. They should also be engaged in ongoing staff education and be courteous and professional to both guests and colleagues.

Grand Army South offers a high-volume, casual setting that emphasizes hospitality, teamwork, and efficiency. The environment is fast-paced, requiring staff to handle multiple tasks while maintaining a welcoming atmosphere.

Additional duties include opening and closing side work as assigned by ownership, deep cleaning or organizing with the kitchen team under the direction of the Executive Chef, and following all Department of Health guidelines to ensure safety and cleanliness.

Staff should be open to receiving feedback and notes for improvement, and they are encouraged to communicate responsibly and maturely about any issues that may arise internally or with guests. This proactive communication helps resolve problems early and maintain a positive environment.

Employees are expected to arrive on time with a neat and clean appearance, reflecting professionalism and readiness to serve guests effectively.