Hyatt Hotels Corporation In-Room Dining Server | Full-Time: Job Overview, Location, and Employment Details

The job title is In-Room Dining Server, and it is a full-time position. This role involves providing food and beverage service directly to hotel guests in their rooms.

This position is located in Austin, Texas, at the Hyatt Hotels Corporation.

The main responsibilities include recording guest food and beverage orders, offering menu suggestions, processing payments including room charges and credit cards, and ensuring guest satisfaction. Additional duties involve preparing in-room dining, removing serving trays from guest rooms, and maintaining a sanitary environment.

Handling guest orders involves receiving and inputting the orders, ensuring they are correct before sending them to the kitchen, and delivering the food and beverages to the guests’ rooms. The attendant also collects payments and settles checks using the hotel’s point-of-sale system.

Guest checks are settled using the hotel’s point-of-sale (P.O.S.) system, and the process must follow the hotel’s specific procedures to ensure accuracy and proper billing.

Additional duties include assisting in the maintenance of the Room Service area and equipment, which involves retrieving all necessary equipment throughout the hotel, and ensuring the area remains clean and organized.

The role involves being a key point of contact for guests during their dining experience, and the attendant is expected to handle complaints or challenges with a positive attitude to ensure guest satisfaction.

The hotel aims to create a welcoming and personalized environment where guests feel like residents, with intuitive service that enhances their personal travel journey and provides distinctive experiences.

The hotel offers 212 luxury guestrooms and suites, 17 residences, a wellness center, three restaurant and bar concepts, an expansive pool deck with private cabanas, and over 10,000 square feet of flexible and traditional event space.