Hyatt House San Jose | Cupertino Bartender-Beverage 1: Job Overview, Location, and Employment Details

The job title is Bartender-Beverage 1 at Hyatt House San Jose in Cupertino, California. This role involves preparing and serving beverages in a hospitality setting.

The bartender is responsible for checking customers’ identification to verify age requirements for alcohol purchase, presenting menus, answering questions, and taking food and beverage orders from guests or serving staff. Additionally, they prepare drink orders including wine, liquor, and beer, and prepare appetizers and food items according to recipes and standards.

Candidates need three to six months of related experience or an equivalent combination of training and experience. They must also have an Alcohol Awareness Certification that complies with state regulations, and be able to read, write, and speak English.

This role requires the ability to identify and resolve problems in a timely manner, develop alternative solutions, and use reason even when dealing with emotional topics. It also involves managing difficult or emotional customer situations and responding promptly to customer needs and requests.

The bartender must have knowledge of and ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly. Maintaining a high level of professionalism and treating others with respect and consideration are also important aspects of the role.

The bartender’s customer service duties include monitoring seating in the lounge or bar area to ensure all guests are served, presenting menus, answering questions, and taking food and beverage orders. They also respond to customer needs and requests for service and assistance promptly.

The bartender is responsible for computing bills, accepting payments, and tracking and balancing sales receipts to ensure accurate financial transactions.

Yes, the role may require the ability to work outside of regularly scheduled hours and occasionally work on different shifts, depending on business needs. Punctuality and the ability to meet the demands of the work schedule are important.

Success in this role requires the ability to present and express ideas clearly and concisely, whether orally or in writing, and to maintain professionalism at all times. It also involves adhering to policies, procedures, and safety standards.