KFC KFC General Manager at KFC Charlotte, NC: Job Overview, Location, and Employment Details

The job title is KFC General Manager, which indicates a leadership role responsible for managing the operations of a KFC restaurant in Charlotte, North Carolina. This position involves overseeing daily activities and ensuring the restaurant runs smoothly.

This position is located in Charlotte, North Carolina, at the KFC restaurant operated by Fulenwider Enterprises.

The main responsibilities include directing the daily restaurant operations, ensuring compliance with company standards, managing product preparation and delivery, maintaining guest relations, overseeing restaurant maintenance and repair, managing inventory, and leading the team including recruiting and retention efforts.

The General Manager creates value for shareholders by ensuring efficient operations, implementing appropriate cost controls, and managing profits effectively. These actions help maximize the restaurant’s financial performance.

The General Manager maintains high standards of quality, service, cleanliness, and hospitality by personally interacting with guests during peak hours and ensuring all menu items are available at all times. They also monitor employee appearance and courtesy.

The General Manager controls daily operations by tracking labor and product costs to meet targets, ordering food and supplies, maintaining proper inventory levels, controlling waste, and planning weekly schedules for employees according to published procedures.

The General Manager actively participates in guest service by engaging with guests during busy hours, ensuring they receive high-quality service, and addressing any issues related to guest relations or employee courtesy.

The General Manager must be skilled in monitoring and correcting employee appearance and behavior, suggestive selling techniques, and participating in marketing efforts to promote the restaurant. They also need to ensure the restaurant operates efficiently and profitably.

Inventory management is crucial in this role because it involves ordering food, paper, and supplies, maintaining proper inventory levels, and controlling waste to ensure the restaurant runs efficiently and cost-effectively.