Lucky Strike Entertainment Restaurant & Operations Manager: Job Overview, Location, and Employment Details

The job title is Restaurant & Operations Manager, which indicates a leadership role in managing restaurant and entertainment center operations. This position involves overseeing various aspects of the center’s daily functions and guest experience.

This position is located in Phoenix, Arizona, at the Lucky Strike Entertainment center.

The main responsibilities include assisting the General Manager with all aspects of the center’s management, ensuring guest satisfaction, and developing the team’s hourly staff. The manager is also responsible for coordinating activities such as entertainment, food and beverage services, and maintaining the property and equipment.

The role involves making guests the top priority by delivering exceptional service, actively soliciting feedback, and addressing guest complaints promptly. The manager is expected to ensure a positive experience for all visitors.

The manager continually works on improving operational execution by scheduling staffing levels appropriately to meet the center’s needs and enhance the guest experience. They are also responsible for executing marketing strategies to drive sales and capitalize on business opportunities.

The manager develops and maintains good relationships with league bowlers and officers to help grow the league business. They also adhere to league formats, distribute league announcements, and handle administrative duties related to leagues.

The manager is responsible for recruiting, hiring, training, and scheduling a talented team of staff members. They focus on assembling an all-star team capable of delivering excellent guest service.

In the absence of the General Manager, the Restaurant & Operations Manager takes responsibility for all center and floor management, including overseeing entertainment, food and beverage services, and the overall property and equipment management.

This role is active and requires the manager to be on their feet throughout the day while coordinating team members and managing various operational tasks. It involves real-time problem-solving and active engagement with guests and staff.