Menus and Venues Gatehouse | Philadelphia | Host: Job Overview, Location, and Employment Details

The main role of the host is to welcome and warmly greet guests upon their arrival. They are responsible for answering the telephone, taking reservations, and managing the seating of guests efficiently and in a timely manner to ensure a positive dining experience.

The host is responsible for checking coats or bags, answering phones, making reservations, and taking messages. They also provide guests with estimated waiting times when immediate seating is limited and note where guests are waiting to seat them when tables become available.

The host should maintain a professional and courteous attitude when confronted with hostile, impatient, or irate guests. They are expected to remain calm and handle such situations with tact and respect.

The host seats guests based on their preferences and balances customer flow in the service stations. They also accommodate special seating requests whenever possible to enhance guest satisfaction.

The host relays guest notes to servers, kitchen staff, and managers as needed. They also maintain supplies at the host stand according to the restaurant checklist, print menus and beverage lists, and clean menus of food and stains.

The role prefers candidates with at least one year of hosting or customer service experience. Candidates should be confident communicators, calm under pressure, and familiar with systems like OpenTable or similar reservation management tools.

The host must be able to lift up to 50 pounds and remain on their feet for extended periods. Flexibility in availability is preferred, including mornings, evenings, weekends, and select holidays.

Employees have the opportunity to become part of the URBN family, which includes brands like Terrain, Anthropologie, Free People, and Urban Outfitters. There are also opportunities for growth, cross-training, and advancement within the company.

The restaurant offers a warm and welcoming space supported by a collaborative, hospitality-focused team culture. It is a garden-to-table restaurant that emphasizes craftsmanship and seasonal menus.