SA Hospitality Group FOH – Server (Breakfast & Lunch): Job Overview, Location, and Employment Details

The job title is FOH – Server, which indicates a front-of-house server position focused on breakfast and lunch service. This role involves directly interacting with guests to ensure they have a positive dining experience.

This position is located in New York, New York, within the premises of SA Hospitality Group’s restaurant locations.

The working hours for this role are between 6:30 am and 3 pm, covering breakfast and lunch service times. The schedule requires availability during these morning and early afternoon hours.

The main responsibilities include greeting guests, explaining menus and offerings, taking beverage and food orders, serving beverages and food, and clearing and cleaning tables promptly. Additionally, the server is expected to perform side-work and assist with opening and closing duties.

The server ensures guest satisfaction by making appropriate service recovery gestures according to established guidelines and alerting management to any service, guest, or safety issues. They also assist with any service-related duties to meet guest needs.

The server must follow service opening and closing procedures before and after service, maintain a professional demeanor with all staff, and ensure that service steps are followed based on the training manual. They are also responsible for communicating these steps to other staff members.

The server may be asked to assist with food delivery, answer service and beverage-related questions from staff and guests, and help with any other service-related duties assigned by management.

The job description mentions collecting contact tracing information from guests at the table and returning it to the host, which is important for safety and health protocols.

The server is responsible for receiving and processing guest payments when closing checks, ensuring accurate and efficient transaction handling.