SA Hospitality Group FOH – Server (Breakfast/Lunch): Job Overview, Location, and Employment Details

The job title is FOH – Server, which indicates a front-of-house server position focused on guest service. This role involves interacting directly with guests during breakfast and lunch shifts.

This position is located in New York, New York, within the premises of SA Hospitality Group’s restaurant locations.

The main responsibilities include greeting guests, explaining menus, taking beverage and food orders, serving food and beverages, and clearing tables efficiently. The server is also responsible for performing side-work, maintaining cleanliness at the station, and assisting with opening and closing duties.

Serving guests involves taking their orders promptly and professionally, serving their food and drinks, and ensuring that their dining experience is positive. The server must also alert management to any service, safety, or guest issues that may arise during their shift.

This role contributes to guest satisfaction by making appropriate service recovery gestures according to established guidelines and ensuring that guests have an exceptional dining experience. The server also helps create positive interactions through friendly and efficient service.

The server must follow specific service opening and closing procedures to prepare the station before service begins and to clean and reset it after service ends. These procedures help maintain a professional and organized environment.

The server is responsible for collecting contact tracing information from guests and returning it to the host. Additionally, they are expected to prompt guests to wear masks if they stand up from their tables to walk around, supporting health and safety measures.

The server must always maintain a professional demeanor with all staff and assist them with any aspect of service, such as food delivery or answering service-related questions. They are also expected to follow and communicate service steps based on the training manual.

The server is responsible for receiving and processing guest payments when closing out checks, ensuring that transactions are handled accurately and efficiently.