San Antonio Wings LLC Wingstop Restaurant Supervisor I – Phoenix Area!: Job Overview, Location, and Employment Details

The main purpose of the Restaurant Supervisor I is to support the General Manager and Restaurant Supervisor II in all daily restaurant operations. This role also involves directing operations when the senior managers are not present and ensuring a positive guest experience. Additionally, the supervisor must promote the restaurant’s culture and enforce company and government policies.

The Restaurant Supervisor I is responsible for delivering superior service to every guest who visits the restaurant. They must ensure that the restaurant maintains a clean environment and provides the highest quality food possible. The role also involves maintaining a guest-first culture and addressing customer concerns promptly.

The supervisor works towards achieving team and company goals by monitoring and maintaining the Ops Scorecard, which includes metrics such as dissatisfaction, accuracy, WingYOU, and QSC scores. They are responsible for ensuring these scores stay within the target ranges, such as a 5% dissatisfaction rate and a 95% WingYOU score.

The supervisor must ensure all team members are fully trained in their respective positions and provide training to new team members as needed. They are also responsible for making sure that team members comply with company standards, including the employee handbook, code of conduct, and uniform policies.

The supervisor is responsible for following all cash management and cash handling policies during their shift. They must also ensure that the team adheres to these policies and procedures, including monitoring all paid outs and void transactions.

The supervisor is expected to work varying shifts from week to week, which means their schedule may change regularly. They also need to be aware of their hours worked and should not use overtime unless it has been approved by an Area Coach.

The supervisor is responsible for ensuring all team members comply with company standards while fostering positive team member engagement and retention. This includes enforcing policies such as the employee handbook, code of conduct, and uniform standards to create a productive work environment.

The supervisor contributes to operational excellence by ensuring all company procedures are followed and that the restaurant operates efficiently. They are also tasked with maintaining high standards in service, cleanliness, and food quality to meet the company’s goals.

The supervisor is responsible for addressing all customer cases submitted on their shift within 24 hours. This involves resolving concerns promptly and ensuring that customer satisfaction remains a priority in the restaurant’s operations.