Smashburger Guest Service Expert – Full-time / Part-time: Job Overview, Location, and Employment Details

The job title is Guest Service Expert, which is also referred to as a cashier in this role. This position involves providing excellent customer service in a restaurant setting.

This position is located in Lakewood, Colorado, at a Smashburger restaurant.

Employees can earn tips of up to $2 per hour, receive paid time off for vacation and sick days, and have access to medical, dental, and vision options. Additionally, there is a 401K match for employees aged 21 and older, and opportunities for career advancement.

The cashier is responsible for greeting guests with a smile, promoting a positive work environment, and working effectively with team members such as cooks and managers. They also need to be knowledgeable about all menu items to make suggestions and answer questions.

The cashier verifies each guest’s order for accuracy, manages ‘to-go’ orders, processes POS transactions, and follows cash handling procedures. They also need to understand the Smashburger rewards program.

The Guest Service Expert plays a key role in welcoming guests, ensuring they have a positive experience, and checking back with guests after food delivery to ensure their needs are met. They help promote a fun and friendly environment.

Yes, the job offers a fast track for career opportunities and management experience, allowing employees to advance within the company.

Smashburger aims to create a diverse, safe, and fun environment where team members are treated fairly and have opportunities for learning and growth.

Employees are provided with a free uniform and hat to wear while working at the restaurant.