Superior Talent Source Restaurant Manager | Charlotte, NC: Job Overview, Location, and Employment Details

The job title is Restaurant Manager, and this role involves overseeing the daily operations of a casual steakhouse. The manager is responsible for supporting the team and ensuring a positive dining experience for guests.

The main responsibilities include providing exceptional customer service, assisting with opening and closing procedures, and overseeing staff scheduling. The manager also supports and motivates the team, maintains cleanliness, and ensures high standards of food quality and safety.

The manager supports and motivates both front-of-house and back-of-house staff, including hosts, servers, bartenders, and kitchen staff. They foster a positive work environment, promote teamwork, and provide ongoing training and development opportunities.

The manager works with the General Manager to monitor inventory levels, conducts regular inventory counts, and places orders with suppliers as needed. They also ensure proper storage and rotation of food and beverage items to maintain quality.

The manager maintains high standards of food quality, presentation, and service by conducting regular inspections. They also ensure adherence to health and safety regulations, cleanliness, and established procedures.

The manager supports initiatives to drive sales and upsell menu items, assists with cash handling procedures such as reconciling sales and preparing daily deposits, and helps monitor and control expenses to meet financial targets.

The manager must ensure compliance with health and safety regulations, including proper food handling, sanitation, and workplace safety procedures. They are also responsible for maintaining accurate and up-to-date records related to these regulations.

The manager plays a vital role in delivering exceptional customer service by responding to guest inquiries, concerns, and feedback in a professional and timely manner. They aim to create a positive and memorable dining experience for all guests.

The manager provides ongoing training and development to the staff to improve performance and address any issues or concerns. They also promote teamwork and a positive work environment to support staff growth.