WKS Restaurant Group EL Shift Supervisor – EPL 3856 Phoenix – Ray (Phoenix, AZ): Job Overview, Location, and Employment Details

The main purpose of the EL Shift Supervisor position is to supervise an assigned shift in a restaurant setting, with the goal of developing leadership skills necessary for the Restaurant Manager position. This role involves overseeing daily operations and ensuring that the shift runs smoothly.

The EL Shift Supervisor reports to a member of the management team, such as a General Manager or Assistant Manager. They are responsible for communicating shift-related issues and updates to the management staff.

During a shift, the EL Shift Supervisor directs and establishes priorities for crewmembers, assigns work stations, and coaches, counsels, and disciplines employees as needed. They also ensure a harassment-free work environment and fill in for crewmembers during breaks.

The EL Shift Supervisor accounts for and manages all company funds during the shift, which includes completing safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances to ensure proper cash handling.

The EL Shift Supervisor is responsible for completing administrative tasks required during their shift, such as preparing product orders and ensuring all operational procedures are followed.

The EL Shift Supervisor is accountable for the proper handling of all food products and ensuring that they meet quality standards. They also work to prevent food shortages, waste, and theft during their shift.

The EL Shift Supervisor ensures that service meets expectations for speed, accuracy, and friendliness. They also resolve guest complaints during their shift and report significant issues to management.

The EL Shift Supervisor is responsible for orienting and training new crew members, as well as cross-training existing staff to ensure flexibility and efficiency during shifts.

The EL Shift Supervisor ensures that the shift is run in compliance with company standards and procedures, including security protocols, cash handling, and inventory management, to maintain operational integrity.