What’s Uber like in terms of their business, the role, and the work culture?

The Social Operations Response Team handles rider and driver-partner concerns via social media, emails, and phone calls.

The ability to handle escalations with empathy and presence of mind while working with relevant internal teams to resolve issues on time.

The candidate should have intermediate knowledge of Excel, Word, and Slide to extract data, frame basic models, and represent it on documents/slides.

The candidate should be able to communicate with high-profile riders and influencers on social media and represent Uber’s support spirit.

Uber expects employees to spend at least half of their work time in their assigned office unless formally approved to work fully remotely.