What’s Uber like in terms of their business, the role, and the work culture?

Well, this role is all about improving the driver experience for Uber in the EMEA region. The Program Manager will operationalize strategic initiatives to enhance how drivers interact with the platform, advocate for their needs, and work on optimizing support for them. It’s a pretty crucial position since it directly impacts driver satisfaction and retention.

You’ll need at least 5 years of project management experience, especially in the tech sector. They’re looking for someone who’s great at managing complex projects, has strong organizational skills, and can handle tight deadlines. Plus, experience working with diverse teams is a must since you’ll be collaborating with various departments.

The main responsibilities include shaping and implementing strategies for driver support, operationalizing initiatives to improve the driver experience, driving alignment among stakeholders, and acting as the voice of the drivers. You’ll also be responsible for tracking key metrics related to driver support.

Collaboration is super important! You’ll be working with a wide network of stakeholders across different teams, like operations and product development. It’s all about ensuring everyone is on the same page and working together to enhance the driver experience.

Definitely focus on your project management skills, strategic thinking, and problem-solving abilities. Also, honing your data analytics skills would be beneficial since you’ll need to deliver insights and identify opportunities for improvement based on driver feedback.