What’s Celonis like in terms of their business, the role, and the work culture?

Well, as the Head of Digital IT Service, you’d be leading the IT Service team in India. It’s all about driving operational excellence, ensuring high-quality service delivery, and fostering a culture of growth within your team. You’ll be responsible for mentoring your team, managing resources, and making sure everything runs smoothly.

You’ll need at least 12 years of progressive experience in IT service management or a similar leadership role. It’s important to have direct people management experience and a strong background in managing geographically distributed teams. Plus, expertise in IT infrastructure and ITIL principles is a must!

You’d have quite a few responsibilities! You’d lead and mentor your team, ensure exceptional IT support for internal customers, manage support processes, and develop performance reports. You’d also collaborate with other teams to enhance service delivery and champion new technologies.

This role is crucial because you’d actively partner with local, regional, and global teams to enhance service delivery. You’d lead key internal IT projects, ensuring they align with business goals, which helps improve efficiency and the overall user experience.

You’d be managing all support processes, including incident management and service request fulfillment. It’s about ensuring everything adheres to global standards and policies while maintaining high levels of customer satisfaction. You’d also monitor real-time performance to address any operational gaps.