What’s DoorDash like in terms of their business, the role, and the work culture?

Well, the Strategic Customer Success Manager is all about building and growing relationships with DoorDash’s biggest In-Store customers. They act as trusted advisors, helping customers get the most out of the SevenRooms platform and ensuring they see real business impact. It’s a mix of strategy, problem-solving, and collaboration with other teams.

You’ll need at least 4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in B2B SaaS or hospitality. It’s important to have a knack for managing complex accounts and communicating effectively with different levels of stakeholders, including executives.

Actually, it’s a bit of both! The role offers flexibility, so you’ll spend some time in the field for on-site customer engagements and events, but you’ll also have the option to work remotely or from a DoorDash office. Travel will be required for things like training and team-building events.

You’ll want strong analytical and technical skills since you’ll be monitoring account performance and making data-driven recommendations. Plus, being a great communicator and relationship builder is key, especially when working with executive stakeholders.

The team values ownership, collaboration, and continuous learning. It sounds like a supportive environment where you’ll have the tools and backing to grow your career while working alongside a global group of problem solvers and product experts.