What’s Bank of America like in terms of their business, the role, and the work culture?

Well, as an Operations Analyst in Global Payment Operations, you’d be analyzing day-to-day issues and helping to resolve various problems related to ACH and wire transfers. You’d also be taking calls from clients, researching their inquiries, and providing resolutions, all while supporting defined procedures and generating reports.

You’ll need at least a year of call center experience, which is pretty standard for roles like this. Plus, having strong customer service skills and being able to communicate well, both orally and in writing, is really important.

You’ll be handling inbound calls, analyzing issues, and resolving inquiries related to payments. You’ll also be working with both external banks and internal clients to sort out any payment-related questions, like amendments or fund recalls. It’s a mix of customer service and operational analysis.

Actually, Bank of America has an in-office culture, but they do allow for some flexibility based on the specific role. So, while you’ll be expected to be in the office, there might be opportunities for some flexibility depending on your situation.

This role is crucial because it helps ensure smooth payment operations and enhances customer satisfaction. By resolving issues efficiently and supporting operational processes, you’re directly contributing to Bank of America’s mission of making financial lives better and driving responsible growth.