What’s DoorDash like in terms of their business, the role, and the work culture?

Well, the main goal is to ensure the long-term success of customers by providing support throughout their entire journey with DoorDash. This includes everything from deployment and training to helping them adopt the platform effectively. It’s all about making sure clients have a great experience and can grow their businesses!

You’ll need at least 3 years of experience in a Customer Success or Account Management role. Strong communication skills are a must, especially when dealing with different levels of an organization, including executives. Plus, being detail-oriented while keeping an eye on the bigger picture is super important!

The Customer Success Team is described as a diverse and empathetic group of relationship builders. They’re all about creative problem-solving and supporting the hospitality industry, so you can expect a friendly and collaborative atmosphere where everyone is passionate about helping customers succeed.

Yes! You’ll need to become an expert on the SevenRooms platform, which is key to providing technical and business solutions for customers. Understanding how to optimize and adopt this platform will be a big part of your role.

It’s not mandatory, but being able to communicate fluently in French, Italian, or Spanish would be a nice bonus! It could definitely help in building relationships with a wider range of clients.