What’s Uber like in terms of their business, the role, and the work culture?

Well, you’ll be diving into some really exciting projects! You’ll be designing and building support solutions from scratch, especially focusing on Voice AI. Plus, you’ll get to work with cutting-edge technologies like generative AI to create advanced automation solutions that enhance customer support experiences.

To be a good fit, you’ll need at least 6 years of experience in software engineering and a Bachelor’s degree in Computer Science or a related field. They’re also looking for someone with experience in scalable system architecture design, so that’s definitely something to highlight!

You’ll be part of the Customer Obsession team, which is all about creating seamless experiences for Uber’s users. Collaboration is key here, so you’ll be working closely with stakeholders, product managers, and other engineering teams to gather requirements and turn them into awesome features.

Absolutely! They’re looking for someone who’s not just a technical powerhouse but also a great communicator and team player. You’ll need to engage in discussions about product features and technical designs, so being able to communicate effectively is super important.

The main goal is to enhance customer care and drive engagement across various support channels. You’ll be impacting the support experience for millions of customers, so it’s a role where your work really makes a difference in how users interact with Uber’s services!