What’s Uber like in terms of their business, the role, and the work culture?

Well, as a Safety Investigations Specialist I, you’ll be responsible for ensuring safety standards on Uber’s UK courier platform. You’ll conduct investigations into identity verification cases, review escalations, and make decisions to keep the platform safe from fraud and misuse. It’s all about making sure that only verified individuals are using the service.

Actually, you’ll need some specific qualifications. A bachelor’s degree or relevant college experience is preferred, along with experience in safety, risk, fraud, or compliance. Plus, having some background in high-volume case reviews would be super helpful!

Great question! You’ll need sharp attention to detail and sound judgment, especially under pressure. A commitment to data integrity and user safety is key, too. If you have knowledge of biometric tools or facial verification technology, that’s definitely a plus!

You’ll need to act pretty quickly! The goal is to review and resolve escalated cases within a 24-hour service level agreement, which helps maintain Uber’s reliability and trust with users.

Yes, you will! Part of your job involves participating in audits to evaluate automated systems, and you’ll also provide insights to help improve those tools and workflows. So, it’s a mix of manual reviews and working with technology!