What’s DoorDash like in terms of their business, the role, and the work culture?

Well, a Premium Resolution Partner is basically the go-to person for Merchants who need help with complex issues. You’ll be their direct contact, guiding them through problems and making sure they get the support they need. It’s all about building strong relationships and advocating for their needs!

You’ll want at least 2 years of experience in account management, customer support, or something similar, like retail or hospitality. It’s all about having that background in helping customers and managing relationships.

You’ll be using tools like Salesforce or other CRM software, along with Microsoft and G Suite. It’s important to be comfortable with these tools since you’ll need to investigate and resolve Merchant issues effectively.

This role is super important because you’ll be managing escalations and ensuring that Merchants have a smooth experience. By anticipating issues and strategizing solutions, you help create defect-free experiences, which is key to keeping Merchants happy and successful!

It sounds like a collaborative environment! You’ll be working closely with cross-functional teams and interacting with Merchants through various channels like phone, video calls, and email. It’s all about teamwork and communication to make sure everyone is on the same page.