Orkin LLC Customer Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Specialist. This role is essential in helping customers feel that their needs have been met by the company.

This position is located in Burlingame, California. This location is part of Orkin LLC, a company recognized for its pest control services.

This role is offered as a full-time employment opportunity. This means that employees can expect a stable work schedule and the potential for career growth.

The main responsibilities of a Customer Service Specialist include answering incoming calls and making outbound calls to customers. Additionally, this role involves scheduling service visits, confirming appointments, and maintaining efficient routes to optimize service delivery.

Important skills for this position include strong organizational skills and a commitment to accuracy. These skills are crucial in a fast-paced and dynamic environment where customer satisfaction is a priority.

Orkin provides an award-winning training program for this role. This training equips new employees with all the necessary tools to succeed, and no prior industry experience is required to start building a career.

Employees in this position can expect a range of benefits that go beyond the basics. These benefits include full medical, dental, and vision coverage for employees and their families, competitive pay, and a 401(k) program.

The pest control industry is described as recession-resistant, which highlights its stability. This means that there will always be a demand for pest control services, providing job security for employees.

The overall goal of the Customer Service Specialist at Orkin is to ensure that every customer has the best possible experience. This involves leading with empathy, coordinating services, resolving issues, and supporting overall customer satisfaction.