The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales at The Home Depot. This role focuses on providing exceptional service to professional customers, such as contractors and property owners.

This position is located in Burbank, California. It is a full-time role within The Home Depot’s Pro Customer Service/Sales Team.

The main responsibilities include delivering an exceptional experience for professional customers, supporting every stage of their journey, and providing expert product recommendations. Team members also assist with order fulfillment, safe loading, and tailored delivery solutions.

Team members are expected to meet monthly sales goals and other metrics that drive sales in the store. This involves proactively driving sales through product knowledge and loyalty programs.

Team members contribute to customer success by building and maintaining professional relationships with Pro customers. They ensure that each customer’s project is successful by offering specialized product knowledge and tailored recommendations.

Collaboration is essential in this position, as team members work together to maintain a clean, organized, and safe environment. They also resolve delivery issues and communicate the advantages of Home Depot over competitors.

Bilingual communication skills may be preferred at certain locations, depending on customer needs. The specific language required can vary based on the clientele served.

Team members are expected to uphold the highest standards of customer service and safety. This includes monitoring inventory and executing sales initiatives to support store goals.