The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales. This role is focused on delivering exceptional service to professional customers, such as contractors and property owners.

This position is located in Watsonville, California. It is a full-time role within The Home Depot.

The primary responsibilities include supporting every stage of the Pro customer journey, which involves efficient order fulfillment and expert product recommendations. Team members also build and maintain professional relationships with customers and provide tailored delivery solutions.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics. This is crucial for driving sales within the store and ensuring customer satisfaction.

The Pro Customer Service/Sales Team serves professional customers, including contractors, property owners, and commercial clients. This focus on professionals requires a tailored approach to meet their unique project needs.

Collaboration is key in this role, as team members work together to maintain a clean, organized, and safe environment. They also resolve delivery issues and communicate Home Depot’s advantages over competitors.

Bilingual communication skills may be preferred at certain locations, depending on customer needs. The specific language required can vary based on the demographic of the customer base.

Product knowledge is essential for proactively driving sales and providing tailored recommendations to customers. Team members leverage their expertise to assist customers effectively and ensure project success.

Team members are expected to uphold the highest standards of customer service and safety. This includes ensuring safe loading of materials and managing deliveries effectively.