Dal-Tile Customer Service Rep II (FT): Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative II, which is a full-time role. This position is essential for providing support and assistance to customers at Dal-Tile.

This position is located in San Jose, California. San Jose is known for its vibrant tech industry and is part of the larger Silicon Valley area.

The salary range for this role is between $23.41 and $29.22 per hour. This base pay will be determined on an individualized basis when hired and is part of a broader compensation package.

The primary responsibilities of the Customer Service Representative include servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions. Additionally, the representative will manage customer accounts, process sales orders, and resolve any product or service issues.

Dal-Tile offers a family-friendly work environment that emphasizes support for its employees. The company is committed to promoting from within and provides unique benefits that extend beyond just medical and dental coverage.

In addition to base pay, employees can expect a compensation package that may include commission earnings, incentive compensation, discretionary bonuses, and other short and long-term incentive packages. There are also company-sponsored benefit programs available.

The primary objective of the Customer Service Representative role is to ensure effective and efficient coordination between the company and its customers while providing a high level of service and support. This includes processing sales orders and resolving customer product or service issues.

The Customer Service Representative will interface with various groups, including internal teams and Shared Service Centers (SSCs). These interactions are essential for addressing customer inquiries and ensuring smooth operations.