Adventist Health Health Plan Customer Service Associate (Onsite): Job Overview, Location, and Employment Details

The job title is Health Plan Customer Service Associate, and this role is onsite at Adventist Health. This position involves handling inquiries from plan members and healthcare providers regarding health plans.

This position is located in Roseville, California, which is part of the metropolitan area of Sacramento. Adventist Health has had its corporate headquarters in Roseville for over 40 years.

The salary for this position ranges from $24.03 to $30.01 per hour. This compensation reflects the responsibilities and requirements associated with the role.

The preferred educational requirement for this position is a High School Education or GED, although an Associate’s or Technical Degree or an equivalent combination of education and related experience is also preferred. This indicates that the employer values both formal education and practical experience.

Applicants are preferred to have two years of experience in customer service, specifically in health plan customer service. This experience is essential for effectively handling inquiries and providing assistance to plan members and healthcare providers.

The essential functions include providing information related to medical, dental, and vision claims, as well as serving as a subject matter expert on benefit descriptions and claims payment processes. Additionally, the associate will manage incoming mail, maintain filing systems, and prepare general documents as needed.

Adventist Health emphasizes the safety and well-being of both associates and patients. Therefore, they require compliance with their organizational standards, which likely include safety protocols and adherence to health regulations.

In addition to the main responsibilities, the Health Plan Customer Service Associate may perform other job-related duties as assigned. This could include tasks such as providing relief receptionist coverage and assisting with the maintenance of supplies.