Russell Tobin Customer Service Representative: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative. This role involves assisting customers with their inquiries and processing their orders.

This position is located in Port Washington, New York. It is a temporary remote role, allowing for flexibility in work location.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule.

The primary responsibilities include answering incoming calls and processing customer orders. Additionally, the representative will troubleshoot technical issues related to electrical and IT systems and resolve customer complaints while maintaining professionalism.

A high school diploma or equivalent is required for this position. Furthermore, candidates should have a minimum of one year of experience in customer service, hospitality, or call center environments.

Excellent telephone etiquette and communication skills, both verbal and written, are necessary for this role. Strong PC skills, including proficiency in Microsoft Office applications and internet navigation, are also essential.

Preferred qualifications include having a higher education degree and experience using SAP. Additionally, knowledge of optical products and industry terminology, as well as being bilingual in French, are considered advantageous.

Russell Tobin offers a comprehensive benefits package that includes healthcare coverage, such as medical, dental, and vision plans. Other benefits include a 401(k) retirement savings plan, life and disability insurance, and various supplemental coverages.

The pay rate for English speakers in this position is $17.50 per hour. For French speakers, the pay rate is $20 per hour, reflecting the additional language skill.