TruGreen Customer Care Coordinator: Job Overview, Location, and Employment Details

The job title for this position is Customer Care Coordinator. This role is focused on providing exceptional customer service and support.

This position is located in Wilkes-Barre, Pennsylvania. The specific address for the company is 161 Second Street, Wilkes Barre, Pennsylvania 18702.

This role offers full-time employment. The company, TruGreen, is committed to providing a stable and supportive work environment for its associates.

The main responsibilities of a Customer Care Coordinator include receiving inbound and making outbound calls to resolve customer concerns. This role also involves coordinating follow-up requests and acting as a liaison between branches and customers to ensure high levels of customer service.

The Customer Care Coordinator handles customer concerns by resolving routine issues related to service, billing, and results in a timely and professional manner. In cases of more complex issues, the coordinator may deviate from routine procedures to diagnose the root cause.

The Customer Care Coordinator reviews and responds to customer feedback collected through external sources. This includes compiling statistical data, such as net promoter scores, identifying trends, and reporting findings to the management team.

The Customer Care Coordinator plays a crucial role in retaining customers by making contact with those who have requested to cancel their services. The coordinator probes to identify the root cause of the cancellation and utilizes approved customer save offers, such as discounts or service calls, to retain the business.

The Customer Care Coordinator is responsible for entering and maintaining customer data in the customer database. This includes managing contact information, service plans, and billing information accurately and in a timely manner.

In addition to customer service responsibilities, the Customer Care Coordinator may complete special projects to support branch operations and improve efficiency. This aspect of the role allows for additional contributions to the company’s overall success.