International Warehouse Group Warehouse Customer Service: Job Overview, Location, and Employment Details

The job title for this position is Warehouse Customer Service. This role focuses on managing customer interactions and order processing within a warehouse setting.

This position is located in Melville, New York. It is essential for candidates to be aware of the location as it may impact their daily commute.

The salary range for this position is between $50,000 and $60,000 per year. This compensation reflects the responsibilities and skills required for the role.

The key responsibilities of this role include overseeing daily eCommerce and retail order processing, monitoring order queues, and ensuring on-time fulfillment. Additionally, the position involves serving as the primary point of contact for client questions and coordinating with warehouse operations.

Preferred qualifications for this position include 1 to 3 years of experience in logistics, eCommerce fulfillment, or related administrative roles. Candidates should also possess strong computer skills, particularly in Excel or Google Sheets, and have excellent written and verbal communication abilities.

Candidates can expect a collaborative and supportive team environment. The company emphasizes career growth opportunities within a scaling fulfillment organization, which can be beneficial for long-term professional development.

This position provides support to warehouse operations by collaborating with floor team leads regarding order priorities and special packing requirements. It also involves assisting in coordinating inbound deliveries, conducting inventory counts, and preparing necessary documentation.

The benefits offered with this position include competitive pay, health benefits if applicable, and paid time off along with holidays. These benefits aim to enhance the overall job satisfaction and well-being of employees.

Important skills for success in this role include strong problem-solving abilities, attention to detail, and the capacity to multitask in a fast-paced environment. A positive attitude and willingness to assist wherever needed are also crucial for thriving in this position.