Walgreens Pharmacy Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Pharmacy Customer Service Associate at Walgreens. This role focuses on providing customer service in a pharmacy setting.

This position is located in Oneonta, New York. It is specifically within a Walgreens pharmacy.

The employment type for this role is part-time. This means that the associate will work fewer hours than a full-time employee.

The primary responsibilities include delivering a distinctive customer experience and assisting the pharmacist under direct supervision. This involves using pharmacy systems to obtain patient and drug information and processing prescriptions.

The associate engages with customers by greeting them and offering assistance with products and services. They also resolve customer issues and answer questions to ensure a positive customer experience.

The role emphasizes modeling and sharing customer service best practices with team members. This includes interpersonal habits such as greeting customers, maintaining eye contact, and being courteous, as well as proactively offering help and identifying customer needs.

Operational tasks include providing fast and efficient service, registering customer purchases on the cash register, and processing transactions such as voids, returns, and exchanges. The associate also keeps counters and shelves clean, takes inventory, and maintains records as required.

The associate may perform additional duties as assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager. These duties include entering patient and drug information into pharmacy systems, filling prescriptions, and verifying the accuracy of medications.

Customer service is crucial in this position as it directly impacts the customer experience. The associate is responsible for ensuring that customers receive courteous and efficient service, which contributes to their overall satisfaction with the pharmacy.